Bill & Account Collectors

conventional interests finance payment notify customers computer telephone record information delinquent account records

Collector, Debt Collector, Patient Access Specialist, Patient Account Representative

What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
On the job, you would:
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

Knowledge

Arts and Humanities

  • English language

Business

  • customer service
  • accounting and economics

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Safety and Government

  • law and government

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • talking people into changing their minds or their behavior
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • group things in different ways
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Integrity
  • Attention to Detail
  • Dependability
  • Independence
  • Cooperation
  • Analytical Thinking

Technology

You might use software like this on the job:

Customer relationship management CRM software

  • Austin Logistics CallSelect
  • Microsoft Dynamics Hot Technology

Presentation software

  • Microsoft PowerPoint Hot Technology

Data base user interface and query software

  • Relational database software

Education

high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average
New job opportunities are less likely in the future.

Salary:

$46,040
$33,960
$65,830
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